Revolut and Lloyds Bank are down for many —here's all the latest on the outage

Posted

The online banking services for Revolut and Lloyds Bank are down for many users right now, with Revolut confirming it's been hit by an outage that's affecting "multiple services".

The issues for both Revolut and Lloyds Bank started at the same time at about 6.46am BST / 1.46am ET, with both showing large spikes on Downdetector. At their peak, there were almost 1,500 reports from Revolut customers on Downdetector and arounds 500 for Lloyds Bank.

While the reports have since dropped slightly, the outage appears to be ongoing for many — here's all the latest news, including whether it could potentially be related to confirmed Google Cloud problems...

Reports are on the rise

A Downdetector graph showing a banking app outage

(Image credit: Downdetector)

Reports on Downdetector peaked for Revolut at around 8.10am BST, but they seem to be on the rise again — and that's also the case for Lloyds Bank customers.

Most of the reports for Lloyds Bank are around 'login' issues, while for Revolut it's 'app' and 'funds transfer'.

I'm asking Revolut and Lloyds for an update on the issues, but Revolut's system status page says it's "currently experiencing an incident" that's affecting everything from sign-ins, card payments and topping up via bank card to ATM withdrawals.

Is Google Cloud to blame?

Google Cloud Logo

(Image credit: Google Cloud)

While this is just speculation for now, the simultaneous issues affecting both Revolut and Lloyds Bank today point to a shared cloud infrastructure issue — and one of those is also hitting Google Cloud right now.

The Google Cloud status page reports that "Multiple services are experiencing issues in the europe-west2 region", which is located in London.

We don't yet know if there's a connection to the Revolut and Lloyds Bank issues, but that would explain why multiple UK services are experiencing issues right now. We've also seen spikes in reports for the likes of Royal Mail this morning, too.

Revolut confirms your money is safe

I've reached out to Revolut and Lloyds Bank this morning for their latest statements on this morning's banking problems. But if you're worried about your money in either bank, Revolut did post the message above earlier today at 8.54am BST.

It confirms the service disruption and says "we can confirm that all our customers’ money and data are safe". However, that's scant consolation to those who need to spend their money today – for example, the person who's reported being stuck in Japan train as they can't pay to get out.

Hopefully the "fix" that Revolut is working on will come soon, but reports on Downdetector are continuing to climb...

Websites & Apps, Computing, Internet